The art of negotiation has existed for millennia. Yet most people instinctively default to an adversarial strategy based on 'position', which results in egotistical issues surfacing, and a tendency towards psychological warfare. In this module, we examine various negotiating options for getting to the heart of the matter and finding out what's important to each party beyond what we might see on the surface. We investigate techniques which emphasise peoples' different views of the world & situations, and we practice methods of coping with aggressive tactics, exploration, assertiveness, finding alternatives, enquiry, consequences and validation of key factors.